Les Trois Bouleaux
70 Rue Principale O, Magog
Telephone: 1-819-843-1394
Email: info@lestroisbouleaux.ca

Privacy Officer: Clémence Corriveau

1. Introduction

This Privacy Policy is intended to inform our customers, visitors, and partners about how Les Trois Bouleaux collects, uses, discloses, and retains their personal information, in accordance with Act 25 respecting the protection of personal information in Quebec.

By providing us with your personal information, you consent to its processing as described in this policy.

2. Collection of Personal Information

We may collect the following information:

  • First and last name
  • Mailing address and email
  • Telephone number
  • Billing and payment information
  • Any information voluntarily provided as part of our services or communications

This information is collected, in particular, during:

  • A request for information by email or telephone
  • A reservation or purchase
  • Registration for our newsletter or an event

3. Use of Personal Information

The information collected is used for the following purposes:

  • To provide our services and follow up with customers
  • Process payments and issue invoices
  • Respond to requests for information
  • Send communications, promotions, or newsletters (with consent)
  • Comply with our legal and regulatory obligations

4. Communication of Personal Information

We do not share your personal information without your consent, except in the following cases:

  • To our service providers (e.g., payment processing, IT hosting), who undertake to respect confidentiality
  • When required by law or a Competent Authority
  • To protect our rights, our security, or that of our customers
  • No personal information is sold or rented to third parties.

5. Retention and Security

We retain your personal information only for as long as necessary for the purposes for which it was collected, in accordance with legal requirements.

We apply reasonable security measures (technical, administrative, and physical) to protect your information against loss, theft, unauthorized access, or disclosure.

6. Your Rights

In accordance with Bill 25, you have the following rights:

  • Access your personal information held by Les Trois Bouleaux
  • Request its rectification in the event of an error
  • Withdraw your consent to the use of your personal information
  • Request the deletion of your information, subject to legal obligations

All requests must be addressed to the Privacy Officer.

7. Privacy Officer

For any questions, access requests, or corrections, please contact:

Clémence Corriveau
Les Trois Bouleaux
70 Rue Principale O, Magog
Telephone: 1-819-843-1394
Email: info@lestroisbouleaux.ca

8. Policy Updates

This policy may be amended to reflect legislative, technological, or operational changes. Any updates will be posted on our website with the revision date.